Get back to the job.

Confirm you are signed into the expected account, refresh once, and note which screen and action failed. Include the device and browser you were using.

Do not delete or recreate a repair just because assistance briefly fails. DiagDex is designed to preserve saved input and let you try again. Avoid placing customer details, passwords, or payment information in a support report.

Use in-app feedback where available. A public support inbox and service target will be added before wider release. The FAQ covers common product and privacy questions.